Privacy policy
Last updated: 16 September 2026
This Privacy Policy explains how Chrissieandlo, operated by Fritten Factory Berlin UG ("we", "us", "our"), collects, uses and shares your personal information when you visit or buy from chrissieandlo.com (the "Site"). We are the data controller for the purposes of the UK GDPR, the Data Protection Act 2018 and the EU GDPR.
What We Collect
- Contact and order details β name, email address, phone number, billing and delivery address, and the items you order.
- Payment information β processed by Shopify Payments and PayPal. We never see or store your full card number.
- Account details β if you create an account: login email, password (hashed) and order history.
- Customer service messages β anything you send us by email or through the contact form.
- Usage data β device, browser, IP address and how you use the Site, collected through cookies and similar technologies (see below).
Why We Use It
- To process, ship and track your order and to handle returns and refunds (performance of a contract).
- To answer your questions and provide customer service (legitimate interests).
- To send order updates, and β only with your consent β marketing emails you can unsubscribe from at any time.
- To keep the Site secure, prevent fraud and comply with our legal obligations (tax and accounting records).
- To measure and improve the Site and our advertising (legitimate interests / consent, depending on the cookie).
Cookies We Use
Cookies are small files stored on your device. We use the following:
| Cookie | Provider | Purpose | Type |
|---|---|---|---|
| _shopify_s, _shopify_y, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secure_customer_sig, localization | Shopify | Keeps your cart, checkout session, login and country/currency choice working | Strictly necessary |
| _landing_page, _orig_referrer, _shopify_sa_p, _shopify_sa_t, _tracking_consent | Shopify | Store analytics and remembering your cookie consent choice | Analytics / necessary |
| _ga, _ga_*, _gid, _gcl_au | Google (Analytics & Ads) | Measures site traffic and the performance of our Google advertising | Analytics / marketing β consent |
| _fbp, _fbc | Meta (Facebook / Instagram) | Measures the performance of our Meta advertising | Marketing β consent |
| pp_* (ParcelPanel) | ParcelPanel | Powers the order tracking page | Functional |
Analytics and marketing cookies are set only after you accept them in the cookie banner. You can change your choice at any time in the banner or by clearing cookies in your browser. Blocking strictly necessary cookies will stop the cart and checkout from working. Shopify's own cookie details are at shopify.com/legal/cookies.
Who We Share It With
- Shopify Inc. β hosts the Site and processes orders and payments.
- PayPal β if you pay with PayPal.
- Our warehouse and carriers (Royal Mail, DPD, DHL, UPS, Evri) β name, address and phone number, to deliver your order.
- ParcelPanel β order tracking.
- Google and Meta β advertising and analytics, only as described in the cookie table above.
- Authorities, where required by law.
We never sell your personal information.
International Transfers
We are based in Germany and our warehouse is in China; some of our service providers are in the United States. Where personal data leaves the UK or EEA we rely on the UK International Data Transfer Agreement or the EU Standard Contractual Clauses, or an adequacy decision, as applicable.
How Long We Keep It
Order and invoice data: 10 years, as required by German tax law. Account data: until you delete your account. Marketing consent: until you withdraw it. Customer service emails: 3 years.
Your Rights
You have the right to access, correct or delete your personal information, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights email info@chrissieandlo.com. We respond within one month. You can also complain to the UK Information Commissioner's Office (ico.org.uk) or, in the EU, to the Berlin Commissioner for Data Protection (datenschutz-berlin.de).
Children
The Site is not intended for anyone under 16 and we do not knowingly collect their data.
Changes
We may update this policy from time to time. The date at the top shows the latest version.
Related Policies
Please also read our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy and Terms of Service.
Contact
Store name: Chrissieandlo
Company name: Fritten Factory Berlin UG
Company address: FriedrichstraΓe 171, Berlin, Berlin, 10117, Germany
Company number: HRB 282989 B
Warehouse / return address: Lane 1177 Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang, 315100, China
Email: info@chrissieandlo.com
Phone number: +44 7451 259139
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Business Days: Monday to Friday, 9:00 AM β 6:00 PM (GMT, London time)
Saturday and Sunday: Closed
For any questions about this policy, you can also reach us through our contact page.